rss99 Privacy Policy

1. Introduction

1.1 rss99 ("the Platform", "we", "us", "our") operates an online casino and sports betting service accessible at rss99.asia. In the course of providing our services to Pakistani players and other users, we collect and process certain personal data. This Privacy Policy sets out our practices with respect to that data in clear and transparent terms.

1.2 This Policy should be read alongside our Terms & Conditions, which govern your use of the rss99 platform as a whole. Capitalised terms not defined in this Policy carry the meaning given to them in the Terms & Conditions.

1.3 If you do not agree with how rss99 collects or uses personal data as described in this Policy, you should not create an account or use the Platform.

2. Personal Data We Collect

rss99 collects personal data in the following categories:

• Registration data: Full name, date of birth, Pakistani CNIC number, residential address, email address, Pakistani mobile number and chosen username.
• Identity verification (KYC) data: Copies of CNIC, selfie photographs and any additional documents submitted during the verification process.
• Financial data: Payment method details including JazzCash account number, Easypaisa wallet number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), card details and transaction records. Full card numbers are never stored by rss99 – only tokenised references provided by our payment processors.
• Gaming activity data: Bets placed, games played, win/loss records, session durations, deposit and withdrawal history.
• Technical data: IP address, device type, browser type, operating system, screen resolution, referring URLs and pages visited on the Platform.
• Communications data: Records of support interactions, live chat transcripts, emails and any other correspondence between you and rss99.
• Responsible gaming data: Any deposit limits, loss limits, session restrictions or self-exclusion periods you set on your rss99 account.

3. How We Use Your Personal Data

rss99 uses the personal data it collects for the following purposes:

• Account management: Creating, verifying and maintaining your rss99 player account, including processing your registration, authenticating your logins and managing your PKR wallet.
• Payment processing: Processing deposits via JazzCash, Easypaisa, HBL and other payment methods, and fulfilling PKR withdrawal requests to your registered payment channels.
• Identity verification & fraud prevention: Conducting KYC checks required before withdrawals, verifying your age (18+) and detecting and preventing fraudulent activity or money laundering.
• Service delivery: Providing access to casino games, sports betting markets, lottery draws and all other rss99 products and features.
• Customer support: Responding to your queries, complaints and support requests through our 24/7 English-language support team.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling patterns, enforcing self-exclusion periods and delivering responsible gaming tools to your account.
• Legal compliance: Complying with applicable anti-money laundering (AML) obligations, tax reporting requirements and any lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve our games, payment infrastructure and overall user experience.
• Marketing communications: Sending you promotional offers, bonus notifications and platform updates where you have consented to receive such communications. You may withdraw consent at any time through your account settings.

4. Legal Basis for Processing

4.1 rss99 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our agreement with you – including account registration, payment processing, game delivery and support.
• Legal obligation: Processing required to comply with applicable AML, KYC, responsible gaming and other regulatory requirements.
• Legitimate interests: Processing carried out for fraud detection, platform security, abuse prevention and aggregated analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have given your affirmative consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third Parties

5.1 rss99 does not sell your personal data to third parties. We share your personal data only in the following limited circumstances:

• Payment processors: We share necessary transaction data with JazzCash, Easypaisa and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) to process your deposits and withdrawals. These providers operate under their own privacy policies and data security obligations.
• KYC / identity verification providers: We may use third-party identity verification services to assist with CNIC verification and age confirmation for Pakistani players.
• Game software providers: Third-party casino game studios may receive limited technical data (such as session identifiers) necessary to deliver their games on the rss99 platform.
• Regulatory and law enforcement bodies: We will disclose personal data to relevant authorities where required to do so by law, court order or regulatory directive.
• Fraud prevention and AML agencies: We may share data with AML screening and fraud prevention services as part of our compliance obligations.

5.2 All third parties with whom rss99 shares personal data are required by contract to handle that data securely and only for the purposes for which it was shared.

6. Cookies & Tracking Technologies

6.1 rss99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session and gather anonymised analytics about how the Platform is used.

6.2 The following categories of cookies are used on rss99:

• Essential cookies: Required for the Platform to function, including session management and login authentication. These cannot be disabled without impairing core functionality.
• Functional cookies: Store your language preferences, currency selection (PKR) and other personalisation settings.
• Analytics cookies: Collect anonymised data on page visits, session durations and user flows to help us improve the Platform. No personally identifiable information is included in analytics data.

6.3 You may manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use rss99 normally.

7. Data Retention

7.1 rss99 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. For Pakistani players, AML and KYC documentation is typically retained for a minimum of five years following account closure, in accordance with anti-money laundering regulations.

7.2 Where personal data is no longer required for any legitimate purpose, rss99 will securely delete or anonymise it.

8. Data Security

8.1 rss99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include 256-bit SSL encryption on all data transmissions, encrypted storage of sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of the Platform infrastructure.

8.2 Despite our security measures, no data transmission over the internet can be guaranteed to be 100% secure. You are also responsible for maintaining the security of your rss99 account credentials. rss99 recommends enabling two-factor authentication (2FA) on your account for additional protection.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by rss99:

• Right of access: You may request a copy of the personal data rss99 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Basic profile information can be updated directly through your rss99 account settings.
• Right to erasure: You may request deletion of your personal data, subject to rss99's legal obligations to retain certain data (e.g., AML and KYC records).
• Right to restrict processing: You may request that rss99 restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request your personal data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time through your account settings or by contacting support.

To exercise any of these rights, contact rss99 support at support@rss99.asia (plain text, not a link). We will respond within a reasonable timeframe.

10. Children's Privacy

10.1 rss99 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If rss99 discovers that an account has been registered by a minor, the account will be immediately closed, any balance forfeited and the personal data deleted in accordance with applicable law.

10.2 Parents and guardians are encouraged to use parental control tools to restrict minors' access to online gaming platforms.

11. International Data Transfers

11.1 In providing its services, rss99 may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, rss99 takes appropriate steps to ensure your personal data receives an adequate level of protection, including through contractual data protection obligations imposed on receiving parties.

12. Policy Amendments

12.1 rss99 may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable law. Material changes will be communicated to registered players via the Platform or to the registered email address. Continued use of rss99 following notification of a material change constitutes acceptance of the revised Policy.

13. Contact Us

13.1 If you have any questions, concerns or requests regarding this Privacy Policy or rss99's data practices, please contact our support team. We are available 24/7 in English.

Contact email: support@rss99.asia (plain text – not a clickable link).